Journey Orthotics and Prosthetics is a division of Joint Active Systems, Inc. (JAS).

Journey Orthotics and Prosthetics provides clinical evaluations, as well as the design, fabrication, fitting, modification, maintenance and repair of Orthotic devices, to treat neuromusculoskeletal disorders or acquired conditions, and Prosthetic devices, to restore physiological function. Orthotic & Prosthetic treatment is provided in Effingham, IL.

Hours of Operation

Monday – Friday 8:00 AM – 5:00 PM (Central Time)

Call 217-342-5211 during normal business hours. A message may be left after normal business hours and calls will be returned the next business day.

Access to a patient may be governed by the licensed professional’s office hours where we are given access as a supplier to service the patient.

Report a Complaint

To report a complaint regarding the services you receive, please call Journey at 217-342-5211.

To report abuse, neglect or exploitation of a disabled adult or an elderly person, call the Office of Inspector General (OIG) Hotline at 800-368-1463.

In the event your complaint remains unresolved you may file a complaint with our accreditor, The Compliance Team Inc., via their website www.thecomplianceteam.org or by phone at 888-291-5353.

Report Medicare/Medicaid Fraud and Abuse

To report suspected Medicare or Medicaid Fraud and Abuse, call the U.S. Office of Inspector General’s Fraud Line at 1-800-HHS-TIPS (1-800-447-8477).

Call 1-800-MEDICARE (1-800-633-4227) to report suspected fraud or abuse directly.

Call the Medicaid Fraud, Waste and Program Abuse Tip Line at 1-877-362-8471.